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How to remove Pending deleted users from the Cireson Portal

Is there a way to hide or remove pending delete users from the Cireson Portal?  The users are in a pending delete status with service manager.

Answers

  • Jeff_LangJeff_Lang Customer Advanced IT Monkey ✭✭✭
    The Portal gets the list of users to display from it's cached version, which doesn't appear to include the status. To get around this it may be worth setting one of the User Fields to a specific value, eg setting the Company or Department to "Pending Delete", and then adding this as a filter to not show the Users with that value in the "UserQuery" under "Admin -> Settings" on the portal.
  • Sandeep_ChimaSandeep_Chima Customer IT Monkey ✭

     Thanks Jeff :)

    I have the users status set to pending delete in SCSM...and in my admin settings > userquery I have DisplayName LIKE '%' + @Query + '%' OR UserName LIKE '%' + @Query + '%'.  Could I add object status <> pending delete?


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