duplicate entries for "affected user CIs" values

Silas_Sulser Customer Advanced IT Monkey ✭✭✭

October 2017 in Asset Management

Hi folks

We've started using Cireson Asset Management a few days ago.

One strange thing is that there are duplicate entries for the "affected user CIs" values on Incident forms like:

I guess that's because there are different object -types with the same name like

How do you handle that?

We would only need the "Hardware Asset"-object, can we hide the others?

Many thanks for your help in advance!

Answers

Billy_Wilson Member Ninja IT Monkey ✭✭✭✭

December 2017

Hi Silas. You should be able to filter the results by class (both in the console form and Portal form) so you could limit to only Hardware Assets.

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