Add Implementer to Manual Activity
I was just wondering if anyone had ever created a runbook to do this and would like to share their knowledge.
I have an issue with people creating Standard (pre-approved) Change Request records and not entering a value for the implementer into the manual activity. Thus when the CR progresses through the automatic approval stage, the manual activity does not fire off an Approved email to the implementer.
What I would like to do, with help is , insert a runbook into the CR to take the Assigned To from the CR and insert it into the Implementer in the manual activity.
This runbook would be the 1st event in the activity chain.
Is this even possible?