Customer Profile Page Questsions
Michael_Costello
Customer Adept IT Monkey ✭✭
1. In the customer info icon, "City" is listed. However it is not on the customer profile page. Is it possible to include "City" on that page?
2. On the customer profile page there is a Notes section. Is it possible to map the Notes field from Active Directory to that Notes section on the profile page?
2. On the customer profile page there is a Notes section. Is it possible to map the Notes field from Active Directory to that Notes section on the profile page?
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Best Answer
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Geoff_Ross
Cireson Consultant O.G.
Hi Michael,
Yes, both are possible.
1. This form is editable like all others in the portal. Follow this guide but you are looking to copy and edit RelatedUserInfo.js
https://support.cireson.com/KnowledgeBase/View/51#/
2. The Microsoft AD Connector does not bring the notes attribute across into Service Manager but it is possible to create something custom. If you are licenced for Cireson Asset Import Connector, this can do the job very nicely, using LDAP as a data source and mapping into the Microsoft AD User class. If not, then a simple PowerShell script, using Get-ADUser to grab the properties and Set-SCSMObject to write the data to the Service Manager User object, would work very nicely.5
Answers
Yes, both are possible.
1. This form is editable like all others in the portal. Follow this guide but you are looking to copy and edit RelatedUserInfo.js
https://support.cireson.com/KnowledgeBase/View/51#/
2. The Microsoft AD Connector does not bring the notes attribute across into Service Manager but it is possible to create something custom. If you are licenced for Cireson Asset Import Connector, this can do the job very nicely, using LDAP as a data source and mapping into the Microsoft AD User class. If not, then a simple PowerShell script, using Get-ADUser to grab the properties and Set-SCSMObject to write the data to the Service Manager User object, would work very nicely.