Be able to Copy to IR or SR item (Like the Copy To New)

Robert_Osterberg

Robert_Osterberg Customer Advanced IT Monkey ✭✭✭

October 2017 in Analyst Portal

So we have this sometimes where a IR comes in to Help Desk that should infact be a SR item. So in these cases a copy to new work item would be a great benefit. All info from the previous WI will be copied over and it will be closed with a note that says that it has been closed and that there is a new WI with a new ID.

0

Best Answer

Geoff_Ross Cireson Consultant O.G.

October 2017 Answer ✓

Hi Robert,

Check out this community solution:

https://community.cireson.com/discussion/2415/convert-ir-to-sr

Geoff

6

Answers

Geoff_Ross Cireson Consultant O.G.

October 2017 Answer ✓

Hi Robert,

Check out this community solution:

https://community.cireson.com/discussion/2415/convert-ir-to-sr

Geoff

6
Robert_Osterberg Customer Advanced IT Monkey ✭✭✭

October 2017

Thank you for that input, i will give this a try it looks really promising.:)

0

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