Any logs to troubleshoot Cireson Customer Portal

Karen_Bruster1

Karen_Bruster1 Member IT Monkey ✭

October 2017 in Analyst Portal

I have a customer who is having an issue submitting a particular Service Request. I have already recreated the RO and template several times and verified his permissions to the RO. I removed and added back to group and role, as well as run the SQL script that verifies in the tables his permissions to the RO.

So I was wondering if there is a log file created on the local machine that might tell me where the issue is.

0

Best Answer

Geoff_Ross Cireson Consultant O.G.

October 2017 Answer ✓

Hi Karen,

Not on the local machine but check the WebConsole.log on the web server. See get a full understanding, you may need to increase the logging level.

https://support.cireson.com/KnowledgeBase/View/34#/

Geoff

5

Answers

Geoff_Ross Cireson Consultant O.G.

October 2017 Answer ✓

Hi Karen,

Not on the local machine but check the WebConsole.log on the web server. See get a full understanding, you may need to increase the logging level.

https://support.cireson.com/KnowledgeBase/View/34#/

Geoff

5

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