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Remote Control from Configuration Manager Portal

John_Beasley

John_Beasley Customer IT Monkey ✭

October 2017 in Remote Support (Formerly Control Center)

Is there a way to add Remote Control support from the configuration manager portal?

2

2

2 votes

Submitted · Last Updated October 2017

Comments

wally_mead Member Advanced IT Monkey ✭✭✭

November 2017

Hi John,

Today as the CMP is (being version 2.2 as the most recent release), you can do so from the Remote Manage app. You can integrate Remote Manage into the CMP as an External Tool using the Cireson App Launcher. From the launched Remote Manage app as an External Tool, you can launch Remote Control.

However we are actively working on making that process easier. Hopefully very soon we'll have an easier way to launch Configuration Manager's Remote Control for you.

So feel free to try out the Remote Manage integration if you have not already done so, and see if that will suffice until we get a new way provided (soon).

Wally

0
Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

July 2018

Hi @John_Beasley

External tools such as Remote Control and Remote Desktop are possible to use.
The latest versions of Control Center now have a LOT of extra features that call a lot of Remote Management at you may not be aware of.

Also, the latest versions of both Control Center and the Service Manager portal now integrate together so you can make these same calls from within the SCSM portal to tie the support and resolution pieces together.

Let me know if these new features are what you were after and I'll close off this feature request.

0

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