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Do not show Knowledge Article if it has no content

Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
End users can type in a search term and see an Analyst-only KB article, but the body of the article will be blank if there is no end user content.  Wouldn't it be better if the article was simply not included in their search results if it was not meant for them?

I do not recall seeing this as an FR, but was surprised by that.  Please let me know if this is a duplicate.

Also, there is another FR that could help make this even easier to implement (#3 in his list, specifically): https://community.cireson.com/discussion/3182/knowledge-articles-section-in-cireson-portal-analyst-portal
10 votes

Submitted · Last Updated


  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
    There has been some discussion to use this as our main knowledge base but little issues like this will stop that from happening. It is a much needed change.
  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
    Has anyone got a fix for this?
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