Home Service Manager Portal Feature Requests
We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

Do not show Knowledge Article if it has no content

Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
End users can type in a search term and see an Analyst-only KB article, but the body of the article will be blank if there is no end user content.  Wouldn't it be better if the article was simply not included in their search results if it was not meant for them?

I do not recall seeing this as an FR, but was surprised by that.  Please let me know if this is a duplicate.

Also, there is another FR that could help make this even easier to implement (#3 in his list, specifically): https://community.cireson.com/discussion/3182/knowledge-articles-section-in-cireson-portal-analyst-portal
10 votes

Submitted · Last Updated

Comments

  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
    There has been some discussion to use this as our main knowledge base but little issues like this will stop that from happening. It is a much needed change.
  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
    Has anyone got a fix for this?
Sign In or Register to comment.