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Expand the My Requests to show a tree of all activities

Marlene_Sherod

Marlene_Sherod Customer IT Monkey ✭

November 2017 in Service Manager Portal Feature Requests

If the "My Requests" view was expanded to show a tree with all the activities for each IR or SR and columns added for Support Group and Assigned To, the end user would have a better understanding of where their request was and who to contact during any process. This would eliminated many status update requests to the help desk and the support teams.

10

10

10 votes

Submitted · Last Updated November 2017

Comments

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

November 2017

This would be especially amazing for mobile users. Not having to enter the ticket and click the activities tab would be a game changer.

0
Roland_Kind Partner Advanced IT Monkey ✭✭✭

November 2017

just to be sure, do you mean something like this ?

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Marlene_Sherod Customer IT Monkey ✭

November 2017

Yes but you would have to show more columns for the activities, so that you could see what group and person was assigned to that activity.

0
Roland_Kind Partner Advanced IT Monkey ✭✭✭

November 2017

ok - thats no problem problem (I am not sure how to post the solution here - because it requires some steps - I think I will create a kind of "cookbook" how to create such a view :-) and attach this document here

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Marlene_Sherod Customer IT Monkey ✭

November 2017

Thanks! That would be awesome.

0
Roland_Kind Partner Advanced IT Monkey ✭✭✭

November 2017 edited November 2017

This is just a quick draft version of a cookbook - hope that helps to implement such a view

ViewsCookBook.pdf 425K

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Marlene_Sherod Customer IT Monkey ✭

November 2017

Thanks, I'll pass this on to our tech team to see if they can implement it.

0

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