Hiding - Assigned to users
As per our ICT stakeholder recommendations we were asked to mask to End Users who is or has been assigned their Service Requests or Incidents.
In order to do this we made a custom js + css file which would do this. In effect the arrowheads would disappear.
Please see the custom.zip file attached.
We have in fact encountered an issue whereby when an End User makes a commend then selects add the arrowheads reappear and can be expanded.
The arrowheads only disappear when the End User hits apply on the form and the page reloads.
Would anyone know a way in which this is prevented from occurring?