URL to create New Incident and prpopulate fields

Michael_Seidl

Customer of us is requesting a way, to call the Cireson Portal URL and automatically call New Incident and prepopulate some Value, for example, the affected User so for example

http://cireson.portal.com/Incident/create?Afftected=User1&title=NewIncident

Is there a way to do this?

Geoff_Ross

Hi Michael,

The answer is half yes, half no. We do support adding properties via the URL.

This is done by appending a query string in the format of "PropertyName=Value" in the 'New' work item URL.

Limitations

There are a few limitations to this that you should be aware of:

• You can not currently set relationship values via this method.
• You must pass enumeration values by ID, not their text value.
• Related objects properties (manual, review activites, etc) can't be set.

Example

For instance, if you wanted a link to open a new change request with the following property values populated:

Title = "New portal Feature"

ScheduledStartDate = "6/14/2017"

Priority = "3A96F7DC-4469-ED8B-48A1-517F7CCF6189" (Medium)

Then the create new change request URL should look like this, when using a template for the baseline properties:

http://www.myscsmportal.com/ChangeRequest/New/bbc23e92-31d0-4c7c-90ff-9eca27936287?title=new portal feature&priority=3A96F7DC-4469-ED8B-48A1-517F7CCF6189&ScheduledStartDate=06/14/2017

Or like this, when using the default template:

http://www.myscsmportal.com/ChangeRequest/New/?title=new portal feature&priority=3A96F7DC-4469-ED8B-48A1-517F7CCF6189&ScheduledStartDate=06/14/2017

However, unfortunately, as you read, this currently doesn't support relationships such as Affected User

Geoff

Geoff_Ross

Hi Michael,

The answer is half yes, half no. We do support adding properties via the URL.

This is done by appending a query string in the format of "PropertyName=Value" in the 'New' work item URL.

Limitations

There are a few limitations to this that you should be aware of:

• You can not currently set relationship values via this method.
• You must pass enumeration values by ID, not their text value.
• Related objects properties (manual, review activites, etc) can't be set.

Example

For instance, if you wanted a link to open a new change request with the following property values populated:

Title = "New portal Feature"

ScheduledStartDate = "6/14/2017"

Priority = "3A96F7DC-4469-ED8B-48A1-517F7CCF6189" (Medium)

Then the create new change request URL should look like this, when using a template for the baseline properties:

http://www.myscsmportal.com/ChangeRequest/New/bbc23e92-31d0-4c7c-90ff-9eca27936287?title=new portal feature&priority=3A96F7DC-4469-ED8B-48A1-517F7CCF6189&ScheduledStartDate=06/14/2017

Or like this, when using the default template:

http://www.myscsmportal.com/ChangeRequest/New/?title=new portal feature&priority=3A96F7DC-4469-ED8B-48A1-517F7CCF6189&ScheduledStartDate=06/14/2017

However, unfortunately, as you read, this currently doesn't support relationships such as Affected User

Geoff

Kenneth_Andersen

can I do the same with /AffectedUser/Index#/

So I can pre populate the AffectedUser.

The whole idea is to make a landing page from our IT Support Team. So our callcenter can call an URL to open /user/UserRelatedInfoById/{USER GUID}

Here the supporter can see related asses and case history, and then I use the /AffectedUser/Index to create a new case.

I

have attached my idea :)