We have multiple change management templates most of which are locked down to certain users/groups, because of this the analysts can only access scoped templates from the "new" draw at the bottom of the page. Seemingly randomly this scoping is no longer applied to some users / groups allowing them to see/use all change templates in the system. a Cache builder restart resolves this issue.
any ideas? Cireson support have claim this must be a workflow changing permissions or a SCSM issue and to contact Microsoft but as a cache builder restart resolves the issue I'm reluctant to believe this is the case