Cant attach to CR getting server error

Bryant_Richards Customer IT Monkey ✭

November 2017 in Analyst Portal

I have a user who, when they try and attach any file to the CR ticket gets the following error. They are in a group that has access and it has been working but just stopped. Others users can still attach. They have access to the file directory and the file. Any idea how to fix this?

Image: https://us.v-cdn.net/6026663/uploads/editor/gd/l0qa49hfr5vz.png

Answers

Steve_Wright Cireson Support Advanced IT Monkey ✭✭✭

November 2017

Hi Bryant,
Thanks for raising an inquiry about this issue. We can work with you directly through our support portal to troubleshoot this further, and report back to this thread with any updates.

Thanks,

Steve

1

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