Export incidents incl. action log and attachments

Jochen_Schlueter

Jochen_Schlueter Customer IT Monkey ✭

November 2017 in Service Manager

Hi guys,
I'm looking for a way to export all incidents for a specific support group including the full action log/comments and all the attachments for each incident. Would that be possible somehow?
Thanks

0

Answers

Geoff_Ross Cireson Consultant O.G.

November 2017

Hi @Jochen_Schlueter

When you say 'export' what kind of format are looking for that can provide all that information?
To grab all that data and attachments you will probably need to write something in SQL or PowerShell but I'm not sure how you would present all that data.

Geoff

0
Jochen_Schlueter Customer IT Monkey ✭

November 2017

Hi Geoff,
thanks for the quick reply. The preferred format would be csv. The attachments could be saved in one location but it should be possible to map them to the according incidents somehow (e.g. the file name could contain the IR).
Thanks,
Jochen

0
Geoff_Ross Cireson Consultant O.G.

November 2017

How would the full action log be displayed on a CSV?

0
Jochen_Schlueter Customer IT Monkey ✭

November 2017

Sorry for the late reply. Can you think of a way that would make sense? Maybe export it as a separate .txt into a folder together with the attachments?

0

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