Moving KA between environments

Sean_Terry

Sean_Terry Customer Advanced IT Monkey ✭✭✭

November 2017 edited November 2017 in Analyst Portal

As part of our SCSM 16 upgrade we have a new environment. Just wondered if there was an easy way to move portal KAs across without having to re-create them?

We don't have many because we are hoping for future enhancements in this area. However, it would be good to know how to move them if we had lots.

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Answers

Matt_Medley Member Advanced IT Monkey ✭✭✭

November 2017

S_Terry said:

As part of our SCSM 16 upgrade we have a new environment. Just wondered if there was an easy way to move portal KAs across without having to re-create them?

We don't have many because we are hoping for future enhancements in this area. However, it would be good to know how to move them if we had lots.

Hey Terry, as far as I know we do not have a method of moving KAs from one environment to another. I'll reach out to my team and see if they know of a way to accomplish this task.

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

November 2017

This is possible with the SQL export wizard:
https://support.cireson.com/KnowledgeBase/View/1341

Have attached a print of the KB if you dont have portal access:

CopyKB.pdf 541.3K

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