How to user Activity "stage"s property

Marek_Lefek

Marek_Lefek Customer Advanced IT Monkey ✭✭✭

November 2017 in Service Manager

Hi, has anyone use Activity "stage" property eg. to monitor Request progress, some like was written in #community.

We use SR and CR template that have 2-7 activity's inside and there a problem to quickly track/find on which activity is each SR.

How you use "Stage" property?

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Answers

David_Morris1 Member Advanced IT Monkey ✭✭✭

November 2017

For Change Management we have extended the CR to include an "Approval State" enumeration including "Awating Approval", Approved, Rejected etc and trigger the change of this using custom workflows on when the RA changes State.

you could do the same for Stage where you could have a custom text box in an SR that could be shown on the portal but disabled that is changed to match the stage of the current in progress activity in SRs or Changes by triggering workflow as Activities come into progress, you would need to think around how to handle parallel activities (maybe just use the stage in the Parallel rather than the activities below)

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