Issues with Incident Resolvers User Role
I have been asked to allow a group of users to close one custom incident. I have created a specific request offering, created a queue for those incidents and created a custom Incident Resolvers user group and added a test user to that role. I then restarted the cache builder, the Cireson portal and the website. When I log onto the portal my test user is unable to close the incidents that are displayed under my work. Initially I thought there was a conflict with another group so I removed the test user from all other groups and restarted all of the items I listed before. My test user is still unable to resolve these incidents. Could anyone point me to some information on what the precedents are for the user roles? Secondly, What have I missed in allowing these user to close these incidents?
Please let me know if there is any additional information needed.