Unable to promote views after load balancing
We recently introduced load balancing into our test environment. We use NetScaler to configure the load balancing. We have 2 portal servers that are bound to the virtual IP address assigned to the Host(A) name we created in DNS. After we implemented load balancing we no longer can promote view within the Service Manager console. We upgraded to the latest version of the portal(v8.2), but it still doesn't work. When promote views is attempted we get a Web Service URL prompt requesting us to enter the Portal URL. I've entered the A name we created for the load balancing. I've entered that name using FQDN. I've tried the IP of that A name. I tried the individual server names and IPs. All of these return a response of "URL not accessible. Please try again."
We tested the promote views in our dev environment, which only has a single portal server, and we can promote views. Our dev environment is also at portal v8.2. Another way to test was I created a new HOST(A) name in DNS pointing to the IP of one of our individual portal servers. I was able to enter this new name in the portal URL and it worked fine. So everything is pointing to load balancing causing the issue.
Has anyone encountered this issue? If so, what was done to resolve.