Auto Close run days

Karen_Bruster1 Member IT Monkey ✭

December 2017 in Auto Close

Does the auto close use the Business Hours or does it just close based on X number of days. So lets say I have it set to close incidents after 3 days, and I resolve a ticket on Thursday, will it close the ticket on Saturday or Monday?

Best Answer

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

December 2017 Answer ✓

It will Close a Resolved Work Item after X number of days have past. There is no business hours concept at play here.

5

Answers

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

December 2017 Answer ✓

It will Close a Resolved Work Item after X number of days have past. There is no business hours concept at play here.

5
Karen_Bruster1 Member IT Monkey ✭

December 2017

@adam_Dzyacky Thanks for the quick answer.

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