Review activity

James_Palmer Customer IT Monkey ✭

December 2017 in Self-Service Portal - Community

I need to get an approval for an SR from someone outside of the service desk, so the case can advance (or not!); how do you configure this?

Thanks

Answers

Matt_Medley Member Advanced IT Monkey ✭✭✭

December 2017

James_Palmer said:

I need to get an approval for an SR from someone outside of the service desk, so the case can advance (or not!); how do you configure this?
Thanks

Hey James, the person you're wanting to be able to approve an SR will need to be a member of the Approvers group.

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James_Palmer Customer IT Monkey ✭

December 2017

Ah, ok, I need to research the approvers group then ...., so is that a - create group in AD, map to group in SM?

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