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I need to get an approval for an SR from someone outside of the service desk, so the case can advance (or not!); how do you configure this?

Thanks

Answers

  • Matt_MedleyMatt_Medley Member Advanced IT Monkey ✭✭✭

    I need to get an approval for an SR from someone outside of the service desk, so the case can advance (or not!); how do you configure this?

    Thanks

    Hey James, the person you're wanting to be able to approve an SR will need to be a member of the Approvers group.
  • James_PalmerJames_Palmer Customer IT Monkey ✭
    Ah, ok, I need to research the approvers group then ...., so is that a - create group in AD, map to group in SM?
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