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We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
Log Time to IR, SR, and CR through SM Portal
Ryan_Smith
Customer Adept IT Monkey ✭✭
We are in the prep stages to begin development on replacing our ITSM system (Cherwell) with SCSM and Cireson. One of the KPI we must track is the time worked on any given incident, service request, or change request. Currently it seems this is only doable through the actual SM console. We will not be rolling out the console to all users and need this functionality in the web portal.
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Comments
You can log time worked on these work items as below.within the Portal by looking under the relevant tabs, see below:
IR - Resolution Tab, then look under the Time Worked heading
SR - Results Tab, then look under the Time Worked heading
CR - Results Tab, then look under the Time Worked heading
James
Correct time is logged on the CR and not the Activities. MA's for example have an Actual Start Date and Actual End Date to log time in but this does not reflect on the CR