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knowledge articles

Hi Guys,

Where can I manage them, I need to delete one created by another analyst and I thought I was able to do this?

Thanks

James

Best Answer

Answers

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    You can click on the article, click edit, and then you can delete it.
  • john_doylejohn_doyle Cireson Support Ninja IT Monkey ✭✭✭✭
    Hi @James_Palmer
    I just realized that the deletion button doesn't actually work in the current release and I have also figured out why not. For the moment, you are going to have to use the method provided by @Justin_Workman. Edit the KB article and use the Delete link on the bottom of the screen.
  • James_PalmerJames_Palmer Customer IT Monkey ✭

    Yep no worries, I noticed the delete bin archived instead!

    Thanks for your help - both

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