knowledge articles

James_Palmer

James_Palmer Customer IT Monkey ✭

December 2017 in Self-Service Portal - Community

Hi Guys,

Where can I manage them, I need to delete one created by another analyst and I thought I was able to do this?

Thanks

James

0

Best Answer

john_doyle Cireson Support Ninja IT Monkey ✭✭✭✭

December 2017 Answer ✓

If you are a knowledge manager, you should have access to the Knowledge Manager Dashboard in the dropdown menu in the top right-hand corner of the portal. The KB articles are displayed in a grid and there are buttons to view/edit/delete each one.

5

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2017

You can click on the article, click edit, and then you can delete it.

0
john_doyle Cireson Support Ninja IT Monkey ✭✭✭✭

December 2017 Answer ✓

If you are a knowledge manager, you should have access to the Knowledge Manager Dashboard in the dropdown menu in the top right-hand corner of the portal. The KB articles are displayed in a grid and there are buttons to view/edit/delete each one.

5
john_doyle Cireson Support Ninja IT Monkey ✭✭✭✭

December 2017

Hi @James_Palmer
I just realized that the deletion button doesn't actually work in the current release and I have also figured out why not. For the moment, you are going to have to use the method provided by @Justin_Workman. Edit the KB article and use the Delete link on the bottom of the screen.

1
James_Palmer Customer IT Monkey ✭

December 2017

Yep no worries, I noticed the delete bin archived instead!
Thanks for your help - both

0

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