SSP new Installation issue. An error occurred while processing your request.

Ozgur_Sahin

Ozgur_Sahin Customer IT Monkey ✭

December 2017 in Self-Service Portal - Community

I installed last version SSP on SCSM 2016. After Installation process, portal functions working fine but I am getting an error when I want to select spesific workitem.
Error screen shot like as below.
Did I miss something or Is there a missing configuration related this issue?

Image: https://us.v-cdn.net/6026663/uploads/editor/9s/vz21xymqvf3y.jpg

0

Answers

David_Morris1 Member Advanced IT Monkey ✭✭✭

December 2017

Hi,

Have you requested a community license from Cireson? and added that key in the settings of the portal?

1
Hiago_Passos Member IT Monkey ✭

December 2017

We have the free SSP license. This funcionality was discontinued for this new version?

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Ozgur_Sahin Customer IT Monkey ✭

December 2017

Hi,
We want to use free ssp for one of our test environment. When we install the latest version of portal, this issue occured. After we installed old version of ssp portal. It worked fine.
I think this issue is related to new version. Maybe it is a bug.

0
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

January 2018

In the latest version of the portal analyst functions, like editing work items, are not part of the SSP.

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Ozgur_Sahin Customer IT Monkey ✭

January 2018

Hi Justin,

This is end user related issue. this error appear when I login to ssp by an end user account.
It is not belong to analysts or their functions.

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Ozgur_Sahin Customer IT Monkey ✭

January 2018

By the way, I installed latest version ssp on two different environment. Result is the same.

0

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