Hiding menus from the Service Manager ribbon in the Outlook Console
My customer will soon need to turn off all the available options such as tasks, menus, etc. for creating new Incidents, Change Requests, Service Requests and Problems throughout their Service Manager implementation, while maintaining the possibility of modifying and closing existing tickets. While disabling tasks and navigation menus is easily achieved in the Cireson portal and within the Service Manager console (e.g. through a user role), the Outlook Console does not seem to have any central admin setting to disable the Outlook Console menu "Create" on the Service Manager ribbon in Outlook, nor is it possible to remove Create tasks from the right-click menu.
Is there a workaround for the Outlook Console or does anyone have a good suggestion as to what would achieve a similar result? I was thinking about a registry setting that could perhaps be forced with a GPO to be disabled but such a registry entry does not seem to exist either.
Thanks in advance!