SSP v8.2.2.2012 and Firefox ESR 52.5.3

Jerrett_Ferguson

We just upgraded to v8.2.2.2012 and it's working great in Chrome, IE and Edge.  However, we're seeing a problem with Firefox ESR 52.5.3 and Firefox Quantum 57.0.4.  You can log into the portal and open a new ticket or modify a new one.  However, when you go to add text into any box or change one of the drop downs, it is very laggy for lack of a better term.  It'll take 10-20 seconds for the text to appear in the text box if you start typing.  The cursor doesn't show up in a text box or drop down field. 

We've seen this on at least 4 separate machines.  Everything works fine on older versions of Firefox (v38 and ESR v52.3.0 32-bit).  We're just seeing the lag on Firefox ESR 52.5.3 and Firefox Quantum 57.0.4.  Those are all the Firefox versions we've tested on.  Anyone else seeing this? 

Matt_Medley

Jerrett_Ferguson said:

We just upgraded to v8.2.2.2012 and it's working great in Chrome, IE and Edge.  However, we're seeing a problem with Firefox ESR 52.5.3 and Firefox Quantum 57.0.4.  You can log into the portal and open a new ticket or modify a new one.  However, when you go to add text into any box or change one of the drop downs, it is very laggy for lack of a better term.  It'll take 10-20 seconds for the text to appear in the text box if you start typing.  The cursor doesn't show up in a text box or drop down field. 

We've seen this on at least 4 separate machines.  Everything works fine on older versions of Firefox (v38 and ESR v52.3.0 32-bit).  We're just seeing the lag on Firefox ESR 52.5.3 and Firefox Quantum 57.0.4.  Those are all the Firefox versions we've tested on.  Anyone else seeing this? 

Hey Jerrett, we have seen this a little bit with the new builds of Firefox. At this time, Firefox is not a supported browser for the Service Portal.