Home Service Manager Portal Feature Requests
We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

searching for work items, I should be able to enter only the number and not IR# or SR#

When searching for work items from the title bar entering the number of an incident or service request etc should be enough to find the request.  Service manager applies a new number to everything it does.
In the picture below searching for 1366 should open IR1366 and not open the search window.  Is there a setting to allow this.

11 votes

Submitted · Last Updated


  • Options
    Nicole_GutmannNicole_Gutmann Customer IT Monkey ✭
    It would be great if at least searching for the ID was possible. but even when entering the ID the search returns empty because only title and description are searched through.
Sign In or Register to comment.