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We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
Add and Apply
Matthew_Cu
Customer IT Monkey ✭
We have had clients who believe the when they comment in a Work Item and click the Add button their additions are saved permanently. They then navigate away from the Work Item without clicking Apply or Save. Upon inquiring about their request, they identify their comment had not been saved into the Work Item.
I think when clicking the Add button the Apply function should automatically trigger, confirming their addition is recorded.
I think when clicking the Add button the Apply function should automatically trigger, confirming their addition is recorded.
9
Comments
I could upvote this, however, if this could be done in such a way that it would never kick off the SCSM workflows (other than for comments). If the workflows for status change, for example, are kicked off on this save then you might find yourself at odds with an update made by the service account.