task SendMail after sending mail update incident to a custom status
Is it possible to change the status from Pending to a custom status "Waiting for feedback from end-user"?
Looking in the scripts to customize I don't see any good option.
Changing these lines would work, but we can loose it when updating if not using the custom.js.
Copying the whole send-mail function to custom.js is also not a good solution.
Anyone who sees another option?
I know I could add a custom task for a quick status change to the status I want, but I then want to hide that checkbox in the dialog.