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Unassigned Active Work Items not "Grouping By" it's sorting instead

In the latest My Active Work Items, in the SCSM console, when I try to use "Group By Support Group" for either Support Group Work Items or Unassigned Active Work Items it is sorting not Grouping.      It works for the My Active Work Items.

Best Answer


  • john_doylejohn_doyle Cireson Support Ninja IT Monkey ✭✭✭✭
    @Germaine_Overman Have you enabled Group By for all views under the My Active Work Item settings?
  • Germaine_OvermanGermaine_Overman Customer IT Monkey ✭
    Looks like from what my techs have discovered is that there is an issue with the current release.   Developers are checking on it.     Thanks for checking.
  • john_doylejohn_doyle Cireson Support Ninja IT Monkey ✭✭✭✭
    Hi @Germaine_Overman The behaviour you described originally is how MAWI reacts if the Group By option is not enabled in the settings. Have you enabled that option?
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