Sending SMS from service manager

Tomi_Kaartama

I am getting more and more requests where someone would want to send an SMS instead of email when there is a certain event found in service manager.

Any hints or recommendations how to integrate something with service manager?

Konstantin_Slavin-Bo

Oh I see, sorry for misunderstanding. Unfortunately I don't have any personal experience with any specific SMS gateways, so I'm not able to recommend anything. There's an (bit older) article on Technet which mentions Twilio: https://social.technet.microsoft.com/wiki/contents/articles/30247.make-system-center-orchestrator-text-faster-than-a-teenager-using-powershell-and-twilio.aspx which you may find useful.

Adam_Dzyacky

The option I've taken is avoiding SMS gateways altogether and instead relaying the message through Exchange (whether it be through SCO or SMA). In the states at least, carriers provide a mechanism to do something such as:

xxx.xxx.xxxx@att.net
xxx.xxx.xxxx@verizon.net

or some variation of the sorts. This way you can simply use your email channel to send emails to mobile phones that are delivered as SMS.

Matt_Medley

Exchange 2013 and up has an SMS delivery option built in. It requires configuration of the DAC / DeliveryAgentConnetor for functionality. 

https://social.technet.microsoft.com/wiki/contents/articles/33299.exchange-2013-configure-text-messaging-delivery.aspx

Konstantin_Slavin-Bo

SMA or Orchestrator would probably be the way to go. You can catch the specific events, and then have some code or integration to a SMS gateway, to send the text message.

Tomi_Kaartama

Sorry from my side. Not very clear with my question. I was more looking for recommendations on different SMS gateways. SMA and SCO are both available and I was already planning to use one or the other depending on the event.

Konstantin_Slavin-Bo

Oh I see, sorry for misunderstanding. Unfortunately I don't have any personal experience with any specific SMS gateways, so I'm not able to recommend anything. There's an (bit older) article on Technet which mentions Twilio: https://social.technet.microsoft.com/wiki/contents/articles/30247.make-system-center-orchestrator-text-faster-than-a-teenager-using-powershell-and-twilio.aspx which you may find useful.

Adam_Dzyacky

The option I've taken is avoiding SMS gateways altogether and instead relaying the message through Exchange (whether it be through SCO or SMA). In the states at least, carriers provide a mechanism to do something such as:

xxx.xxx.xxxx@att.net
xxx.xxx.xxxx@verizon.net

or some variation of the sorts. This way you can simply use your email channel to send emails to mobile phones that are delivered as SMS.

Matt_Medley

Exchange 2013 and up has an SMS delivery option built in. It requires configuration of the DAC / DeliveryAgentConnetor for functionality. 

https://social.technet.microsoft.com/wiki/contents/articles/33299.exchange-2013-configure-text-messaging-delivery.aspx