IT Monkey:   


Formal Cireson Support (phone, email, and web) is not included with the free Self-Service Portal – Community app. For trouble shooting assistance, take advantage of the Cireson Community to find answers to your questions. However, if you’d like to purchase a Support Package to access more formal Cireson Support (phone, email, and web), please contact us today to learn more on the pricing options.

@mailadress - no teams

Hello, the new functionality to send mails from the comment field is a good idea. Unfortunately we are not able to enter our Teams and if we enter a Name like "Schmitz" that is a very common name in Germany it is most times not possible to find the user I am searching for.

Regards

Margret


Answers

  • damon_mulligandamon_mulligan Cireson Consultant Advanced IT Monkey ✭✭✭
    @Margarete_Jussen
    To scope down the users that display after entering @ and the first few letters do the following:
    In the Portal Settings > Admin Settings > Email Settings > Scroll to the bottom
    You will see a section for "AD Group Filter"
    Enter your SCSM All Analysts group or similar to scope down the users that return. 
    If for some reason this setting is not there, update to the most recent version of the Portal.
  • Margarete_JussenMargarete_Jussen Customer IT Monkey ✭
    Thanks for your answer. It helps but I still search for a solution how to enter one of our Teams: could you help with this also?
Sign In or Register to comment.