Managing parallel reviews

Brian_WinterBrian_Winter Customer IT Monkey ✭
edited March 2 in Service Manager
Got a tough one.  I have a parallel activity that contains several RA/MA sequential activities.  If one Review gets rejected, the whole darn SR goes Failed, not just the individual activity segment.  



This link:  https://social.technet.microsoft.com/Forums/en-US/293c3666-0aea-4599-9415-0abbb2b20e20/parallel-activity-failed-when-an-activity-inside-fail?forum=administration says it's default behavior and cannot be changed.  Boo on that.

I find this to be a horrible design since many paths may be successful.  You can't say one fail makes the ticket failed.  Anyway, HOW are you supposed to work this way?  Basically the End User is selecting several Roles that go to different Approvers and Implementers.  God knows I don't want to have one SR spin of X child SRs.  I'm trying to keep it all in one ticket, one workflow.

 Ideas?  Suggestions?
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  • Brian_WinterBrian_Winter Customer IT Monkey ✭
    That was our solution.  Not elegant but workable.
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