TeamWork- setting up filter on the Assigned To column
We have just migrated to SCSM2016 and Cireson (188.8.131.526). In the previous version of the Cireson portal (think we were on 5.x) we could use the Does Not Contain option and use a space as a criteria. This would remove all the Assigned Analysts and only leave the tickets that had the Assigned To which were empty.
The new version if you do use the Does Not Contain and put one space in the criteria field it does not filter.
Is there a way to use the TeamWork to only show unclaimed calls using a filter? I know we can create a specific search and save that but we were hoping using the filters we could achive the same thing.