Setting the End User Homepage

Jarrett_Faulk

Jarrett_Faulk Customer IT Monkey ✭

March 2018 in Self-Service Portal - Community

Hello,

I've been attempting to set the end user homepage using the Admin Settings > Setting Items but it refuses to update. Regardless of the view id that i use it always defaults to the following id: View/94ecd540-714b-49dc-82d1-0b34bf11888f.

I was able to set the Analyst view with no issues, this only occurs with end users. the current portal version is 8.2.1.2016 and the management pack version is 7.7.2016.185. I have been unable to locate any information in the community. Has anyone experienced this issue before.

Any assistance is appreciated.

Thank you.

0

Best Answer

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2018 Answer ✓

When I switched to that view, I just used the Guid, no other path.

5

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2018

@Jarrett_Faulk
I've changed my EndUserHomePage around a couple of times and it worked every time. Have you looked in the database after saving Admin Settings to see if it's changing in the SettingsItem table?

0
Jarrett_Faulk Customer IT Monkey ✭

March 2018

@Justin_Workman
I checked the database and the changes are reflecting in the SettingsItem table. It is reflecting the view id I want but the end user is still getting a blank page. I am using the Alternative homepage, would that have anything to do with this?

0
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2018 Answer ✓

When I switched to that view, I just used the Guid, no other path.

5
Jarrett_Faulk Customer IT Monkey ✭

March 2018

@Justin_Workman
it appears to be an issue with my test user. Thanks for the help.

0

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