Is there a way to remove the Assign to Me task?
Alan_Foster
Customer Adept IT Monkey ✭✭
I have implemented the Assign To Analyst By Group and disabled the Support Group and Assigned To fields, when a user clicks the Assign To Me task the support group does not change to the correct support group for the analyst. I would like to disable or just not display the Assign To Me so the analyst has to use the Assign To Analyst By Group so the support group will always be set properly.
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Best Answer
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Justin_Workman
Cireson Support Super IT Monkey ✭✭✭✭✭
@Alan_Foster
If you add the following to your custom.js in CustomSpace, it should hide the Assign To Me task in incidents:<div>app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {</div><div> formObj.boundReady(function(){</div><div> $('[data-bind="click: assignToMe"]').hide();</div><div> });</div><div>});</div>5
Answers
If you add the following to your custom.js in CustomSpace, it should hide the Assign To Me task in incidents:
<div>app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {</div><div> formObj.boundReady(function(){</div><div> $('[data-bind="click: assignToMe"]').hide();</div><div> });</div><div>});</div>I still don't understand how these two fields: Support Group and Assigned To are not tied together. What a pain to have to update both, every time a work item goes to a new group.
What we would like to see:
If I change the Support Group, give me the options for the new Support Group analysts.
If I change the Assigned To, give me the options for the new Support Groups that analyst is a member of.
Hi @Jason_Meyer
I can see how this would seem to be the most logical approach. However, the reason behind this approach is more of an SCSM thing than it is a Cireson portal thing.
When people are navigating the Cireson portal and looking at any grids or views the data is being pulled from the ServiceManagement DB that contains all the data that the CacheBuilder sync's from the ServiceManager DB (Where the SCSM console get's it's data from)
However, when anyone opens a work item in the console, the data that is seen within that form is pulled directly from ServiceManager as the portal wants to make sure it is showing the most accurate data possible. This means we are stuck with the values that are offered up by SCSM in the ServiceManager DB.
It would be possible to achieve what you are talking about but in some small organisations, they do not have specific support groups and in medium level organisations, you can have a user that is in multiple support groups, so the process does become more complex the more configurable the solution has to be.
Having said all of that, this might be a prime example of a good "Add In" that could be created and turned on or off as required.
Hope this all makes sense.
Appreciate the info/response @Brett_Moffett.