Is there a way to hide templates that can be selected when creating an incident from Outlook Add-In

Alan_Foster

Alan_Foster Customer Adept IT Monkey ✭✭

March 2018 edited March 2018 in Outlook Console

Is there a way to hide the "Generic Incident Request" template in the outlook console so the user does not select it but will only have the custom templates available. In my environment the "Generic Incident Request" template cannot be modified because it is in a sealed MP.

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Best Answers

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

March 2018 Answer ✓

This should be a feature request, because the answer appears to be "no." You definitely have my vote if it is converted. This is one of the main reasons that we have not deployed the Outlook addin in my environment. It's sad, because it could be incredibly helpful with a few small tweaks like this.

5
Alan_Foster Customer Adept IT Monkey ✭✭

March 2018 Answer ✓

submitted
https://community.cireson.com/discussion/3719/hide-the-generic-incident-request-template-in-the-outlook-console#latest

0

Answers

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

March 2018 Answer ✓

This should be a feature request, because the answer appears to be "no." You definitely have my vote if it is converted. This is one of the main reasons that we have not deployed the Outlook addin in my environment. It's sad, because it could be incredibly helpful with a few small tweaks like this.

5
Alan_Foster Customer Adept IT Monkey ✭✭

March 2018 Answer ✓

submitted
https://community.cireson.com/discussion/3719/hide-the-generic-incident-request-template-in-the-outlook-console#latest

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