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Is there a way to hide templates that can be selected when creating an incident from Outlook Add-In

Alan_FosterAlan_Foster Customer IT Monkey ✭
edited March 12 in Outlook Console
Is there a way to hide the "Generic Incident Request" template in the outlook console so the user does not select it but will only have the custom templates available.  In my environment the "Generic Incident Request" template cannot be modified because it is in a sealed MP.  


  • Tom_HendricksTom_Hendricks Customer Ninja IT Monkey ✭✭✭✭
    This should be a feature request, because the answer appears to be "no."  You definitely have my vote if it is converted.  This is one of the main reasons that we have not deployed the Outlook addin in my environment.  It's sad, because it could be incredibly helpful with a few small tweaks like this.
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