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objectPicker does not work with subclasses of Config Item Classes

Rod_Marten Customer IT Monkey ✭

March 2018 in Analyst Portal

In configuration items, we have a class called Customers. We have a couple of different types of customers that have unique attributes and relationships. The object picker will return items in Customers, but not from one of the subclass types.

In troubleshooting, the list in objectPicker is returned by a service called GetObjectSearchResults when it is passed the GUID of the class to be returned. This returns everything in Customers, but when I give it the subclass, it returns blank. Is there a way to either get the web service to work with subclasses or alternatively filter the request so that it only returns members of the subclass when querying Customers?

Thanks

Rod

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