Missing offering while being in the correct role definitions

Stephane_Bouillon

Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

March 2018 in Analyst Portal

Hi, I have the following configuration

My HR users are in AD group SG_SCSM_HR
I also have another AD group SG_SCSM_TEST

I have created the following User Roles:
End-User HR - Users in this role have access to SO's for HR as defined in the Catalog Group for HR (AD members are SG_SCSM_HR)
End-User TEST - Users in this role have access to the TEST Service Offering as defined in the Catalog Group for TEST, and this service contains SRO's in development (AD members are SG_SCSM_TEST)

Now I have an end user that is in both the SG_SCSM_HR and the SG_SCSM_TEST groups in AD

However, when I go to the portal as this user, I see the HR offerings, but I don't see the TEST offerings

What am I doing wrong ?

0

Best Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2018 Answer ✓

After adding your user to the End-User TEST role, did you restart cachebuilder?

5
Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

March 2018 Answer ✓

It seems to work now... Probably I still needed to refresh the cache after the connector re-synched

Thanks again,
Stephane

0

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2018 Answer ✓

After adding your user to the End-User TEST role, did you restart cachebuilder?

5
Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

March 2018

Thanks for your time and effort Justin,

Yes, I did that, and I even waited overnight to make sure that all AD connectors had been resynchronized. Still no luck.
Stephane

0
Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

March 2018 Answer ✓

It seems to work now... Probably I still needed to refresh the cache after the connector re-synched

Thanks again,
Stephane

0

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