Service Request offering not loading and causing browser to crash

David_Acevedo

I'm currently experiencing an issue where the service offerings on my portal are not loading, has anybody ever experience this issue? My end users and engineers are getting quite frustrated as they cannot use the request forms anymore. 

Justin_Workman

@David_Acevedo
I have seen this a little bit recently.  Every time, it's been related to an old custom Hardware Asset search.  If you do have a Hardware Asset search added to the Navigation Bar, you might try disabling it and see if that makes an impact.  

Adam_Dzyacky

Here's the exact issue cited around the HW Asset Search - https://community.cireson.com/discussion/comment/9618#Comment_9618

Justin_Workman

Adam_Dzyacky said:

Here's the exact issue cited around the HW Asset Search - https://community.cireson.com/discussion/comment/9618#Comment_9618

Thanks @Adam_Dzyacky! 

Justin_Workman

@David_Acevedo
I have seen this a little bit recently.  Every time, it's been related to an old custom Hardware Asset search.  If you do have a Hardware Asset search added to the Navigation Bar, you might try disabling it and see if that makes an impact.  

Adam_Dzyacky

Here's the exact issue cited around the HW Asset Search - https://community.cireson.com/discussion/comment/9618#Comment_9618

Justin_Workman

Adam_Dzyacky said:

Here's the exact issue cited around the HW Asset Search - https://community.cireson.com/discussion/comment/9618#Comment_9618

Thanks @Adam_Dzyacky! 

David_Acevedo

Thank you guys, that was it. One of our Analysts was working with Cireson Dev Team. Removed the rough code and now everything is back to normal. Really appreciate your time and help.