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Permissions Setup

I'm struggling with the basic setup. I've followed through the install documentation apparently successfully but when I pull up the portal I only have the option to create a knowledge article or an announcement. I don't see the Work Item option.

I have the user, myself, added to all the groups I created during the install process and they seem to be synced up to SCSM.

It also seems that the groups are correctly set in the portal.

Any help would be appreciated.

Best Answer

Answers

  • Justin_WorkmanJustin_Workman Cireson Support Ninja IT Monkey ✭✭✭✭
    @CentWisIt - It looks to be set up correctly.  If you look at your cachebuilder log(c:\inetpub\CiresonPortal\bin\Logs), it might give you an indication of why you're not getting your analyst access. 
  • CentWisItCentWisIt Member IT Monkey ✭

    I've only got these two lines in the log:

    2018-03-26 09:07:17,085, ERROR [WORK]:  Unable to sync WorkItemCommand, the operation failed, but will be tried again in 45513ms. Please review the log for errors, then correct them and restart the cachebuilder service if needed.
    2018-03-26 09:36:57,427, ERROR [   4]:  Error connecting to management server: The Data Access service is either not running or not yet initialized. Check the event log for more information.

    Looking in the webconsole log I have a bunch of this:

    2018-04-04 08:49:28,132, ERROR [   1]:  Unable to validate license. Error: No license found.
    2018-04-04 08:49:28,184, ERROR [   1]:  Unable to validate license. Error: No license found.
    2018-04-04 08:49:28,185, ERROR [   1]:  Unable to validate license. Error: No license found.
    2018-04-04 08:49:28,186, ERROR [   1]:  Unable to validate license. Error: No license found.
    2018-04-04 08:49:31,171, ERROR [  10]:  Unable to validate license. Error: No license found.
    2018-04-04 08:49:31,172, ERROR [  10]:  Unable to validate license. Error: No license found.
    2018-04-04 08:49:31,173, ERROR [  10]:  Unable to validate license. Error: No license found.
    2018-04-04 08:49:31,174, ERROR [  10]:  Unable to validate license. Error: No license found.
    2018-04-04 08:57:47,726, ERROR [  27]:  Unable to validate license. Error: No license found.
    2018-04-04 08:57:47,728, ERROR [  27]:  Unable to validate license. Error: No license found.
    2018-04-04 08:57:47,729, ERROR [  27]:  Unable to validate license. Error: No license found.
    2018-04-04 08:57:47,729, ERROR [  27]:  Unable to validate license. Error: No license found.

    So that might be an issue too. I started this back on 3/20...I thought the license requirement was 60 days out.

  • Justin_WorkmanJustin_Workman Cireson Support Ninja IT Monkey ✭✭✭✭
    Are you licensed for the Analyst Portal?
  • CentWisItCentWisIt Member IT Monkey ✭
    I'm using the community version.
  • CentWisItCentWisIt Member IT Monkey ✭
    Well, that explains that. Thank you.
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