how do i export a complete case; incident or service so it can be reviewed by an external body?

James_PalmerJames_Palmer Customer IT Monkey ✭
how do i export a complete case; incident or service so it can be reviewed by an external body?

Answers

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Define your requirements

    An example 
    For some of my external vendors I have an email subscription that emails them the all the required details they need to take action  then they can reply to the email to  update the ticket with their status  
  • James_PalmerJames_Palmer Customer IT Monkey ✭
    We have a service request that is for lost equipment and there is a requirement for details to be printed out and submitted to the insurance company on a claim form.
    The printout needs to have the metadata, for audit purposes.
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    You could use powershell to pull the SR requests details with SMLets and then use Out-Printer to have it auto print. 
  • Justin_WorkmanJustin_Workman Cireson Support Ninja IT Monkey ✭✭✭✭
    @James_Palmer - This question inspired me to write such a script and I've just uploaded it here.
  • James_PalmerJames_Palmer Customer IT Monkey ✭
    Amazing - i'll give it a whirl ......
    thanks

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