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Outbound webhooks for Remote Manage Actions

seth_coussens

seth_coussens Member Ninja IT Monkey ✭✭✭✭

April 2018 in Remote Support (Formerly Control Center)

As a TCC analyst, or admin I want to be able to trigger actions in other systems when actions are triggered in TCC.

An example of this would be to reset a users password through TCC, which would trigger a webhook to a specific URL (think azure automation, or SMP API to create incident requests when passwords are reset.

5

5

5 votes

Backlog Planning · Last Updated June 2018

We've accepted this into the backlog and now we will determine sizing, timing, and release schedule.

Comments

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

April 2018

I am interested in TCC remote mange from the SMP add action log entries as well so if someone is review a incident history they can see remote manage tasks completed in the one log without having to review two systems.

0
seth_coussens Member Ninja IT Monkey ✭✭✭✭

April 2018

With the above webhook feature this would be possible using powershell or even the existing analyst portal API.

0

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