Using Send Mail in Work Items
I want to expand our staff usage of Send Email in their Work Items to allow more communication with affected users. Right now our Email setting is basic; mail gets sent but users cannot respond back to the default send address we have, email@example.com.
What is the best practice for tweaking this to utilize it the most? I ran across this KB ( https://support.cireson.com/KnowledgeBase/View/4#/ ) that looks pretty interesting to extend email functionality.