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Does anyone know how to display the ticket ID when using Trouble Ticket Analyst Comments

Bryant_RichardsBryant_Richards Customer IT Monkey ✭
Does anyone know how to display the ticket ID  when using Trouble Ticket Analyst Comments? I setup a notification to email the tech when a user comments on a ticket. Everything works fine except for the ticket number which displays like this (Your Incident, d89f193d-8de0-44a4-915e-76580f2bb100 -has been commented on). d89f193d-8de0-44a4-915e-76580f2bb100 is what was extracted from Work Item ID in the ticket template.

Does anyone know how to get the correct ticket number to display in the emails?

Answers

  • Jeff_LangJeff_Lang Customer Advanced IT Monkey ✭✭✭
    @Bryant_Richards
    $Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItem.TroubleTicketHasAnalystComment' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$
  • Bryant_RichardsBryant_Richards Customer IT Monkey ✭
    @Jeff_Lang
    Thanks, that worked perfectly!
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