Analytics

James_Palmer Customer IT Monkey ✭

April 2018 in Analyst Portal

Hi,
Got a problem the incidents are showing all fine and correct, but no service requests info is showing.
For example;
In work assigned the av no of SR by analysts is 0 and the breakdown by analyst has nothing, yet incidents are fine. See screenshot.
Any ideas please?
Thanks
James

Capture.JPG 83.3K

Answers

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

April 2018

What ver of portal on you on. Some of the older ver have sync issues in the SQL jobs.

1
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

April 2018

@Brian_Wiest is correct. If you check the state of your SQL Server Agent Jobs, it's highly possible you'll find failures for the Insert and Update jobs for SRs. I believe version 8.3.1 of the portal addressed the issues with the Analytics jobs.

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