Analytics

James_PalmerJames_Palmer Customer IT Monkey ✭
Hi,
Got a problem the incidents are showing all fine and correct, but no service requests info is showing.
For example;
In work assigned the av no of SR by analysts is 0 and the breakdown by analyst has nothing, yet incidents are fine. See screenshot.
Any ideas please?
Thanks
James
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Answers

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    What ver of portal on you on. Some of the older ver have sync issues in the SQL jobs.
  • Justin_WorkmanJustin_Workman Cireson Support Ninja IT Monkey ✭✭✭✭
    @Brian_Wiest is correct.  If you check the state of your SQL Server Agent Jobs, it's highly possible you'll find failures for the Insert and Update jobs for SRs.  I believe version 8.3.1 of the portal addressed the issues with the Analytics jobs.
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