How can I attach a document to a KB article ?

Stephane_Bouillon

I'd like to attach a document (PDF, Excel, Word, ...) to a KB article, how can I do that ?

Stephane

Tony_Collett

Hi Stephane, 
You can insert images into a KB article on the Portal, however you can't attach other files (like documents or spreadsheets)
As an alternative, you can create a link to the file and add the URL to the KB article. You can create links to files from Dropbox, OneDrive, SharePoint or other cloud based file sharing products. 
Regards, Tony

Tony_Collett

Hi Stephane, 
You can insert images into a KB article on the Portal, however you can't attach other files (like documents or spreadsheets)
As an alternative, you can create a link to the file and add the URL to the KB article. You can create links to files from Dropbox, OneDrive, SharePoint or other cloud based file sharing products. 
Regards, Tony

Rick_Hancks

We use the linking functionality quite often to open documents stored in our SharePoint repository.  We try to keep our articles to less than a page in length and anything over that we create a link to a more detailed process document.  We also check the "new Window" box to open a new tab and keep the existing knowledge article open.  

Stephane_Bouillon

The question remains if I create in SharePoint I have to manage access rights at two different locations. Also, the search experience is less than ideal.

Rick_Hancks

We create all of our knowledge articles in templates outside of the tool using Word because the editor is so poor.  Once we've done that, they are either pasted into the knowledge editor or uploaded to SharePoint where they are linked to.  I understand your concerns about managing access and the search experience but there aren't really any other options considering the limitations of the tool.  

Stephane_Bouillon

Thanks for your time and effort Rick