How can I attach a document to a KB article ?

Stephane_BouillonStephane_Bouillon Customer IT Monkey ✭
I'd like to attach a document (PDF, Excel, Word, ...) to a KB article, how can I do that ?


Best Answer


  • Rick_HancksRick_Hancks Customer Adept IT Monkey ✭✭
    We use the linking functionality quite often to open documents stored in our SharePoint repository.  We try to keep our articles to less than a page in length and anything over that we create a link to a more detailed process document.  We also check the "new Window" box to open a new tab and keep the existing knowledge article open.  
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