Questions knowledge base

Roman_Nepomniashchii

Roman_Nepomniashchii Customer IT Monkey ✭

May 2018 in Analyst Portal

Good afternoon

Is it possible to implement the following options in the knowledge base?

1.Use “flexible search” (context search), i.e. Google search.

2. Save favorite articles to the inside bookmarks panel of Cireson.

3. Add media contents into articles (esp. video).

4. Present the graphical information (pictures, diagrams, etc.) using lightbox, to provide users with high-resolution materials.

5. Enable the e-mail alert about any changes to the existing articles or creation of new ones.

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Answers

Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

May 2018

1. You can search with Tags if the tags are listed correctly in articles. You may want to elaborate on this one
2. Which bookmarks panel are you talking about?
3. You can only embed images to KB articles. You can still provide links to videos that are on YouTube or in Sharepoint/OneDrive)
4. To include Lightbox you may need to do some additional JS tweaking to get it to function
5. While that's not possible, it's a good idea.

You may want to post some of these suggestions on our Feature Requests forum to provide input for want you would like to see in updates to the Cireson Portal

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