Jason_Meyer
Customer Advanced IT Monkey ✭✭✭
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Answers
Although I have not done that exactly in the past, here is how I would approach it:
Thanks,
Nick
Very interesting question. I can't help but ask... why? Very intrigued.
Geoff
I too am bemused by the question. Can not understand why you would want the system to schedule the completion of a work item.
We use the auto close function which closes items after a set period when the item has been Resolved\Completed. But I can not imagine getting the system to auto complete item, what if they have not been resolved?
Am very interested in the logic on this one.
We have systems that automate code changes or configuration changes. They have been tested and proven to work, but are 'scheduled' to be implemented. Now that the work has been automated, it would be nice to have the tracking automated as well.
If you used Orchestrator or SMA runbook activities in your ticket to kick off that automation, the activities would mark themselves complete when finished. (or failed if the job does not complete)
If that approach does not make sense you could always have your other automation notify Service Manager to complete the task (PowerShell would be the easiest way, but not the only way). You would most likely want/need to inform your other jobs what ticket number to look at, when they are staged, of course.