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Update User Details in Configuration Items>Users in SCSM

Darren_OLearyDarren_OLeary Customer IT Monkey ✭

Is there a method for updating an existing user's information in SCSM Configuration Items>Users after updating the details in Active Directory?

I have changed a user's logon username due to a change of their name.
When the AD connector syncs it will interpret the 'new' username as a completely new user and effectively create a duplicate user.

I want to be able to ensure that a user's history and identity is kept intact, such as their submitted SRs, IRs, CIs, etc.

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