Update User Details in Configuration Items>Users in SCSM
Is there a method for updating an existing user's information in SCSM Configuration Items>Users after updating the details in Active Directory?
I have changed a user's logon username due to a change of their name.
When the AD connector syncs it will interpret the 'new' username as a completely new user and effectively create a duplicate user.
I want to be able to ensure that a user's history and identity is kept intact, such as their submitted SRs, IRs, CIs, etc.