Console announcements and portal announcements

Frederik_VandendriesFrederik_Vandendries Customer IT Monkey ✭
Hi,

I'm testing the ticker app for the first time. It works if I make an announcement through the SCSM Console, but not when I make a new portal announcement.
In the console announcements I cannot choose a user collection and there is not HTML description. I expected at least that I can limit the message to a specific range of users.
The documentation is not clear about the fact of displaying a ticker message based on a portal announcement. Is this working by one of you or not possible?

best regards,
Frederik

Best Answers

Answers

  • Frederik_VandendriesFrederik_Vandendries Customer IT Monkey ✭
    Thanks for confirming that!

    Via Google I found a cireson page about the ConfigMgr ticker app, still readable, but depricated software I see now. https://cireson.com/apps/configmgr-ticker-community-free/

    The description of the Servicedesk ticker app is better.
    https://cireson.com/apps/service-desk-ticker-community-free/
    It tells me exactly the limitations.

    Clear to me that I can only use this for company wide issues, bigger problems, to avoid getting phone calls again for a problem the servicedesk knows already. Not usable for specific user groups which are using that application with a problem.

    Don't know how big the effort would be for cireson do do some development changes.
    I agree that this was a strange design choice.

    Kind regards,
    Frederik
  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭
    If it does get changed it'd certainly help out the [announcement] functionality on the SMLets Exchange Connector!
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